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I have been a member of COSTCO for approximately 20 years.
I do not always buy my products there but I definitely use their pricing as a reference point when shopping.
Products purchased: Paint, electrical items, groceries, electronics and much more.
Timeframe: My latest acquisition worth mentioning was my optoma projector (Iíve seen it for the longest time without doing any move and one day, I show for grocery and noticed theyíve dropped the price by $300, went elsewhere in the major stores to compare price and no one could match and then decided it was time to buy).
Location(s) I deal with: Mostly I deal with the Gatineau warehouse but at times it is convenient to deal with the Nepean store as it is close to work.
Overall level of satisfaction: Overall, I am very please with their merchandise, pricing, service and friendliness (there is even few employees in the electronics department that will rush to come and chit chat with me even when not buying).
Positive experience(s): Very seldom had to return goods but when the day happened, no questions asked, prompt return and same great service as when buying. Returned the same purchase 3 times without any problems whatsoever!
Negative(s):As most people stated, donít snooze or you loose! COSTCO buys, it must be out quickly and no guarantee it will come back! For example, I was after one of their snow blower and didnít matter how often I would go to the store in order to ensure I wouldnít miss the deal, in no time they were gone. No way of paying for it and pick-up next day. I addressed a long e-mail to COSTCO and got fairly prompt response, they responded to each and every concern I had but their policy remains firm and that is it. I just have to live with it! Now, my policy is simple, if I see something I want and can afford it, I get it right away or else I know I might live with the consequences! I donít really on them having what I want, if need be there is other stores.
Overall, I recommend this store to everyone that likes good opportunities.