Review: Tiger Direct - Page 4 - Canadian TV, Computing and Home Theatre Forums
View Poll Results: How satisfied are you with this retailer?
Extremely Satisfied 69 38.12%
Somewhat Satisfied 56 30.94%
Somewhat Dissatisfied 28 15.47%
Extremely Dissatisfied 28 15.47%
Voters: 181. You may not vote on this poll

LinkBack Thread Tools Search this Thread Display Modes

post #46 of 61 (permalink) Old 2011-01-15, 05:29 PM
Join Date: Sep 2009
Posts: 32
I tried shopping there about 6 or 8 times over the last year. On each occasion, they were out of stock of the item listed on their website, but had something similar for just a few dollars more... I eventually resorted to just ordering from the website and shipping to my home, which was less troublesome that trying to pick up the merchandise myself. Of the items I have purchased, most have been fine, but two of the four RAM sticks I purchased about 18 months ago failed just after their warranty period ended.
drazi_guy is offline  
Sponsored Links
post #47 of 61 (permalink) Old 2011-01-15, 07:37 PM
Join Date: Apr 2005
Location: North Vancouver
Posts: 1,008
I have purchased online from Tiger Direct many times. I always check prices and product reviews before buying. Their prices are generally very good, and I have never had any problems with slow delivery or product quality.

Ricketty Rabbit
Ricketty Rabbit is offline  
post #48 of 61 (permalink) Old 2011-01-16, 08:19 AM
Join Date: May 2009
Location: Mississauga
Posts: 7,465
On each occasion, they were out of stock of the item listed on their website
I recently bought a Cisco 16 port ethernet switch from them. I saw it on the web site, but went to the store anyway, not expecting to find it. I did and bought it.

I haven't lost my mind. It's around here...somewhere...
JamesK is online now  
post #49 of 61 (permalink) Old 2011-04-03, 02:16 PM
Join Date: May 2002
Location: Toronto, Rogers, 9865 & 8300-eHDD, Sharp LC75N8000U, Denon AVR4310Ci; Sony KDL40W3000, 9865
Posts: 55,308
TD had a good price on a computer case I wanted. I phoned and they didn't have it at the store, so I ordered it online. Arrived within the delivery window. No issues. Satisfied first time customer.

57's Home Theatre (Latest equipment & photos)
57 is offline  
post #50 of 61 (permalink) Old 2011-04-04, 05:28 PM
Join Date: Feb 2008
Posts: 160
just bought a USB speaker online, fast shipping, extremely satisfied.
kevsim is offline  
post #51 of 61 (permalink) Old 2011-09-14, 02:04 AM
Join Date: Sep 2011
Posts: 1
Question What does my driver's license have to do with a PC purchase?

This is my first attempt at a purchase from tigerdirect Canada . I ordered a computer on Saturday. I entered all the info correctly, gave Canadian credit card details and passed the transaction through Verified by Visa. The shipping and billing addresses are Canadian too. As someone who makes a lot of international online transactions I thought this should be a breeze.

On Sunday morning, (September 11 of all things!) at 7:47 am the phone starts ringing. It is tigerdirect, and they apparently want more personal info about me. I listened to the message but did not answer the call.

Later I see an email from them saying: Our order verification department needs more information in order to process and ship your order.

I phoned VISA to see if the payment got hung up, as in my experience they are the ones who might find things strange and suspend a transaction. But VISA just told me the confirmation code of the purchase and said all is well.

I sent an email to tigerdirect telling them the Visa confirmation code. They seem to have everything they need according to their order confirmation email:
Every order is thoroughly reviewed by our processing department to ensure that the order is accurate, the payment method is valid, and the user is authorized to use this payment method. Once the order has passed the rigorous review by our processing department, it is sent to our warehouse for shipment. Most orders are processed within minutes however depending on when an order is placed and the accuracy of the information supplied when the order is placed, processing can take longer. Further, for security reasons, in some circumstances voice confirmation may be required before we can process your order.

Well, if they really need to listen to my voice, I will try to comply. So I give them a call. But still they want more. They want the back of my driver's license showing the address I recently moved to.

And when I sent them that they said it wasn't enough and they want the front of my driver's license.

Now I am trying to figure out why they need my driver's license, by fax or email, in order to complete the transaction. They are going to have so much info on me by the time they complete this transaction they could probably steal my identity. I just don't get it.

Can anyone tell me why they need my drivers license? The first salesman, who is from syx, not tigerdirect, (syx could be the parent company) couldn't give me an adequate response and now I am about to question his manager.

If they really want to know so much about me they could at least let me know from the beginning. I would rather pay 10% and not go through this hassle, and not feel abused, or put at risk of an identity theft. I certainly don't see why they need my date of birth and my picture in order to sell me a pc. Or my sex, weight, height, eye color, hair color, and previous address. If they regularly handle online orders and they can't ask for the personal info they need at the time of purchase their website is defective.

In my opinion, I complied with everything they asked for, and then we agreed on a transaction. It is rude of them to want more from me after the agreement was made. Whether they want more money, or more information, it seems offensive to me. They are changing the terms of the agreement.
ploooze is offline  
post #52 of 61 (permalink) Old 2012-03-31, 10:24 PM
Join Date: Mar 2012
Posts: 1
I can probably shed some light on Tiger Direct since I used to work for them in one of their stores. The people there work their butts off trying to give good customer service but the problem is that the corporates above them are a bunch of morons. They're not even businesspeople, they're politicians. The sales staff have a quota on how many "extended warranties" they must sell and also, they are required to sell some stupid virus software called CA. CA isn't necessarily bad but people don't want it because they know that there are much better (and cheaper) alternatives out there like AVG and Avast. If a salesperson doesn't meet these "screw the customer" sales quotas, they're fired. Also, when I worked there, I was shocked at how their inventory was all Intel and nVidia. Knowing what I know (at the time) I easily sold people AMD CPUs and after harping at my managers to get the ATi Radeon HD 4870 in, I sold 30 of them in 2 weeks. It was easy to convince people that the HD 4870 was a great buy when it performed as well or better than the GTX 260 despite costing $150 less. The Phenom II X4 940 was another easy sell to someone looking at a Q9400 because it was over $100 cheaper and performed more or less at the same level as well. TD seems to think that people don't shop around so they fill their stores with items that maximize profits rather than keep them competitive with other retailers, then blame (and fire) their employees for having low sales numbers. For the record, I was not fired from there, I quit to go to school. I personally don't shop there very much anymore and if I do, I go to the store and pick out what I want without asking for help from anyone. I'm much more satisfied buying from NCIX or CanadaComputers than I ever was with TigerDirect. The last thing I bought there was my laptop which I bought because it was a phenomenal deal. CanadaComputers and NCIX both had the same deal but they were out of stock. In the past, I had purchased two refurbished laptops from them and they were both defective. I then decided to buy a new laptop from them (eMachines E620-5885) and it was great for the 3 years I had it. It died because I did something stupid, not because it lacked quality. My current laptop (Acer Aspire 5560-sb401) was on sale for $499 and it was a great deal but as I said, NCIX and CanadaComputers both had the same deal. TD's website is mostly useless if you live near a store because the stores only carry the more expensive crap unlike Canada Computers which has almost no "online-only" items and their site also shows you which of their locations have stock. TD does no such thing so I tend to not buy stuff there as I like to do online research to help me decide what is available and what the best deal is. The only place I order from that is online-only is newegg because their customer service and prices both dramatically exceed Tiger Direct. With CanadaComputers (my first choice), NCIX (my second choice) and newegg (third choice just because they have no stores), there is very little reason for me to go to Tiger Direct these days.
Avro Arrow is offline  
post #53 of 61 (permalink) Old 2012-04-01, 08:19 AM
Join Date: Jul 2009
Posts: 261
Never bought any thing at Tiger Direct and most likely never will. Somehow I don't have a "feel" for there web site. To many refurbished items and in my opinion to much junk. I went to Tiger Direct store while visiting Mississauga few years back but and as you point out the in store inventory is not the same as online. Walked out empty handed. If i want computer parts usually I can find them locally at reasonable price and TDs "refurbished" electronics prices are the same as FS or BB new items on sale, so I wait for the sale.
ogorek is offline  
post #54 of 61 (permalink) Old 2012-04-01, 03:48 PM
Join Date: Aug 2009
Location: North of the Lake
Posts: 123
I buy a lot of stuff from Tiger Direct and Tiger Direct dot ca and they are great...

Just make sure you like what you buy to avoid their "restocking" fee if you want to take something back.

Smart shoppers always read the fine print.
Digital_Frank is offline  
post #55 of 61 (permalink) Old 2012-04-01, 06:04 PM
Join Date: Jul 2008
Location: North of the GTA
Posts: 10,006
I have used Tiger Direct On-Line several dozen times and always the exact same great service. Last October I bought 10 Western Digital Media Centre's to use as Christmas Presents, when I told them that this was my intention, they wrote back and said that my Warranty would therefore not start until December 25th. How fantastic was that.
Pinza is offline  
post #56 of 61 (permalink) Old 2012-04-10, 12:58 AM
Join Date: Jun 2009
Location: Thornhill, Ontario
Posts: 446
I have had good luck on three orders recently. Items as described. Price was right and quickly shipped. No UPS brokerage hassles. Items just left at my door.

Rogers Employee. My posts should not be considered as coming from an authorized corporate source.
snorlax is offline  
post #57 of 61 (permalink) Old 2012-05-25, 12:58 PM Thread Starter
Member #1
Join Date: Dec 2001
Location: Toronto
Posts: 47,716
I have shopped online four times with Tiger Direct but the last time was in 2010 yet today, I received spam email from TigerDirect. This despite having never asked for email from them and having Unsubscribed on several occasions.

I called today to have my name / email info removed from their system and a CSR (Estelle Kidwell) basically told me their was nothing she could do and just keep unsubscribing.

I went into my account and changed all my email addresses to fake ones so I'm hoping that will end (although they still have my email from my orders) the spam.

All my tech purchases are through NCIX and NewEgg. I won't deal with Tiger Direct again.
hugh is offline  
post #58 of 61 (permalink) Old 2014-02-15, 02:56 AM
Join Date: Feb 2014
Posts: 1
Avoid like you would a plague or zombie apocalypse.

The customer service is terrible. Ordered an item with 1-3 day shipping estimate. Two weeks later nothing. Contact them at least fifteen times to hear that it's back ordered from the manufacturer. Fine. Two more weeks pass and I get charged for the item and website says it shipped. They tracking code however shows it was delivered before it even shipped. Two more weeks of contacting them for a tracking number, being told I should wait 24-48 hours and then hear nothing back. Sent an email asking what the status was and get a response saying "I see your issue was resolved, is there anything else I can help you with?" Still don't have my item that I was charged for. Still have to fight with them. Worst company ever. I am going to devote my evening to posting my review in as many places I can find.
JayBeezzz is offline  
post #59 of 61 (permalink) Old 2014-02-15, 04:49 PM
Join Date: Jun 2011
Location: 43░ N, 81.2░ W
Posts: 6,369
Tiger direct is a mixed bag for me. I'm lucky to have never experienced any service issues. I find their products to be often out of date and/or overpriced. However, I have found a few needed, hard to find, discontinued products there. They also have an occasional good deal. Tiger Direct feels to me more like a clearance outlet than a real technology store. For newer products and better selection I check elsewhere.
ExDilbert is offline  
post #60 of 61 (permalink) Old 2014-02-16, 12:23 PM
Join Date: Jul 2008
Location: North of the GTA
Posts: 10,006
to the OP, why wait so long? Call your Credit Card Company, tell them to reverse the charges as you never got the item. This will do two things, 1, you get your money back and 2, Tiger Direct will not sit up and listen.

I buy between 10 and 15 items per year from them, I am on their Mailing list and never had any major problems. Bought several items back in early November and told them I would be shipping them out as Christmas presents, they then replied that because of this my Warranty on all items would start December 25th, I was very impressed with that for customer service.
Pinza is offline  

Quick Reply

Register Now

In order to be able to post messages on the Canadian TV, Computing and Home Theatre Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome