What product or service you purchased?
I bought the following products as part of my 1st ever build:
Intel C2D E4300 @ 3.0 ghz
EVGA 680i SLI (A1)
2 x XFX 7600GT XXX @ 727/866 (SLIed only when gaming)
Ultra Gladiator Case
Corsair TWINX 2048Mb PC6400 DDR800
Cooler Master Hyper TX Intel 775
Ultra X3 1000W
Approximate timeframe you ordered the product
Over the last 4 months
What location you dealt with if it’s a company with many stores or service locations
Your overall level of satisfaction
If you had a positive experience, please explain what made it such a positive experience.
Eventhough I had done extensive research before my 1st build I was still nervous.
1st off, The Store: Very Clean, spacious, lots of room. Ok not fancy like best buy. Lots of product are exposed so you can get a real touch and feel for quality and looks.
2nd The Staff: All wearing "uniforms" so you can clearly find one if you need help. If you look lost, they will ask if you need help, then go away if not required. I can walk there for and hour and not be annoyed by pushy salesman. Most of of them are "kids" that actually have built their own machines and know their stuff.
3rd Service: I walked in, found this "dude" and said, "I want to do a build, can you help?", he did something I found incredible. He asked things like, "do i have a list" (which he carefully reviewed, and made suggestions), "what do you want to use the build for?", for each of the components he mentioned pros and cons (e.g. "This case has got great cooling, but the on\off switch is behing the door, and can be annoying", etc.,), "This mobo might be overkill, unless you're planning to upgrade CPU down the road". Just a really great experience. He also showed me both cheaper and more expensive components from my list explaining again pros and cons of each.
4th Return policy: Before this build I had bought a GPU to upgrade my existing HP Media Centre PC. Went home and found out that my PSU was not powerfull enough, I went back to return the card, and the when I was at the return desk, the guy who suggested the card to me asked why I was returning the card, and I told him why, and he said he said he had forgot to ask me what my PSU was rated at, and that he should have, so he told the cashier to waive the re-stocking fee! I did not even ask for it
, he just offered it. I could not believe this.
5th Defective product: One of the GPUs I bought was defective, went to the store, they tested it, and said I could return it without paying restocking fee, or I could get a replacement. Sweet.
6th Prices: They are usually good, compared to other retailers and etailers, and since I live close to the store I am always on the look out for specials which I can find on their web site. I will buy at TG even when i find cheaper stuff elsewhere (within reason off course) because of their service and returns experience.
7th Availability: The store has pretty good availability, and if something is not available at the store but available online, they do a special order and dont charge for shipping.
If you had a negative experience, please read our guidelines below.
1. MIR: A lot of their stuff has MIR, which is crap, I dont really blame them in such a competitive market. I just wish they were banned in Canada, but oh well. I only buy their stuff if the price is good and ignore the MIR.