Review: Tiger Direct - Page 2 - Canadian TV, Computing and Home Theatre Forums
View Poll Results: How satisfied are you with this retailer?
Extremely Satisfied 69 38.12%
Somewhat Satisfied 56 30.94%
Somewhat Dissatisfied 28 15.47%
Extremely Dissatisfied 28 15.47%
Voters: 181. You may not vote on this poll

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post #16 of 61 (permalink) Old 2007-03-16, 09:25 PM
 
Join Date: Apr 2005
Location: Toronto, Ontario
Posts: 1,337
I purchased a one meter HDMI cable from Tiger Direct -- the physical store, not online. Bought it two weeks ago from the Etobicoke store (on The Queensway), for a price that rivals just about every other store.

I am very satisfied with the product and had a positive experience with the service. Although it took a while before I could corner a salesperson (and only because there were A LOT of customers that day), when I asked him about cabling needed for a couple different things, he explained and described each one that I would need, and pointed them out on the rack. He apologized for being out of stock of one of them, and suggested I check out The Source. He took his time with me, although I knew his buddy was waiting for him so they could both go for lunch.

This guy was terrific. He even knew that the DVD player connected to the HDTV wasn't set for a widescreen TV, and it seemed to pain him to have Star Wars running, cos the picture was squished. The remote for the DVD player was missing, he said, and he wished he could switch it over to widescreen, just to get the picture right. I've pointed this out to employees of various other stores, and not one of them cared. Some even pointed out that it was a widescreen DVD, and that it's supposed to look like that. Not this guy. He knew his stuff. Props to him!

Overall: a very positive experience, and I'm extremely satisfied.

cheers,
supervij
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post #17 of 61 (permalink) Old 2007-03-26, 05:05 PM
 
Join Date: Mar 2007
Posts: 1
Thumbs down Lost a good customer

I have a small company that repairs computers and have dealt with Tiger Direct via telephone & email for many years and have always recieved excellent service, as of late I am in a credit card dispute over Warranty products not credited back to my credit card as promised. One large amount was removeed from my card promised to be credited on return of defective product. They ended up crediting two of my other cards with small amounts not adding up to close the full amount, with no invoice as to what they did and are unwilling to deal with this problem, which is now being investigated by my credit card company. This lack of accountability and insecure handling of my credit cards has led me to halt any further transactions with them.
Based on BBB files, this company has an unsatisfactory record with the Bureau due to a pattern of routinely responding slowly to complaints. Although the company resolved the complaints, it was not within the Bureau's time frame.
The Bureau processed a total of 1048 complaints about this company in the last 36 months, our standard reporting period. Of the total 1048 complaints in the last 36 months, 510 of those were closed in the last 12 months.
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post #18 of 61 (permalink) Old 2007-04-03, 08:57 PM
 
Join Date: Apr 2007
Posts: 1
Who is in charge?

I bought a new desktop computer from Tiger Direct that included a Vista upgrade. The computer came, but, no Vista. I contacted Tiger Direct...they shuffled me off to Supportforyourpc....who shuffled me off to QMSCorp and Valerie Krieger who never reply to e-mail.
I have been going round and round for over three months....nobody, it seems, is responsible and nobody knows where the buck stops. Could someone at Tiger Direct make a phone call? Not in this lifetime.
I highly recommend not purchasing anything from this company that is not installed when you purchased it....the after sales support sucks big time.
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post #19 of 61 (permalink) Old 2007-07-13, 09:48 AM
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Join Date: Jan 2004
Location: Lincoln.NB Pop 492,823
Posts: 6,353
Buyers beware

Having dealt with Tigerdirect in order to save a few bucks when they have promotions involving rebate from Onrebates.com, I am no longer dealing with them.

The Onrebate.com is just a hidden company belonging to Tigerdirect. Go to Onrebate.com scam to read my problems with it. There is a long list of complaints involving these 2 companies and many of them unresolved. After googling to see if I was the only one, there is probably only a handful of satified customers getting their money back from these rebates. Some are still fighting after 2 years!!! I don't think it's worth the hassle to get $30 back when you have to sink in $40 worth of long distance calls....

Home Theatre: Yamaha HTR-6190, Klipsch Speakers, SANYO PLV-Z4, TOSHIBA HDDVD, LG BD555C, Cerwin Vega HTS12 Sub, VIP2300, XBox 360, HTPC.
Danster is offline  
post #20 of 61 (permalink) Old 2007-07-15, 02:29 PM
 
Join Date: Feb 2003
Location: Heidelberg,ON
Posts: 1,248
I've bought several things from Tigerdirect.... mostly refurb'd wireless B routers. USB WIFI adapters for my student houses.

The prices are good on the refurb'd stuff.

I would be wary of the rebates... I've had few rejected rebates...

I give them a B- on price... there are good deals.... if u avoid the rebates....

I have not had to return anything yet....

/pc

Panny 47wx52, DMR-e80*C DSR500x2, XBOX 360, Toshiba 26hf84, LG 37LC2D
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post #21 of 61 (permalink) Old 2007-09-12, 03:24 AM
 
Join Date: Feb 2006
Location: Toronto
Posts: 34
Thumbs up Very Happy Customer

What product or service you purchased?

I bought the following products as part of my 1st ever build:
Intel C2D E4300 @ 3.0 ghz
EVGA 680i SLI (A1)
2 x XFX 7600GT XXX @ 727/866 (SLIed only when gaming)
Ultra Gladiator Case
Corsair TWINX 2048Mb PC6400 DDR800
WD/CaviarSE16/500GB/7200
Cooler Master Hyper TX Intel 775
Ultra X3 1000W

Approximate timeframe you ordered the product
Over the last 4 months

What location you dealt with if it’s a company with many stores or service locations
Etobicoke

Your overall level of satisfaction
Extremely Satisfied

If you had a positive experience, please explain what made it such a positive experience.
Eventhough I had done extensive research before my 1st build I was still nervous.

1st off, The Store: Very Clean, spacious, lots of room. Ok not fancy like best buy. Lots of product are exposed so you can get a real touch and feel for quality and looks.

2nd The Staff: All wearing "uniforms" so you can clearly find one if you need help. If you look lost, they will ask if you need help, then go away if not required. I can walk there for and hour and not be annoyed by pushy salesman. Most of of them are "kids" that actually have built their own machines and know their stuff.

3rd Service: I walked in, found this "dude" and said, "I want to do a build, can you help?", he did something I found incredible. He asked things like, "do i have a list" (which he carefully reviewed, and made suggestions), "what do you want to use the build for?", for each of the components he mentioned pros and cons (e.g. "This case has got great cooling, but the on\off switch is behing the door, and can be annoying", etc.,), "This mobo might be overkill, unless you're planning to upgrade CPU down the road". Just a really great experience. He also showed me both cheaper and more expensive components from my list explaining again pros and cons of each.

4th Return policy: Before this build I had bought a GPU to upgrade my existing HP Media Centre PC. Went home and found out that my PSU was not powerfull enough, I went back to return the card, and the when I was at the return desk, the guy who suggested the card to me asked why I was returning the card, and I told him why, and he said he said he had forgot to ask me what my PSU was rated at, and that he should have, so he told the cashier to waive the re-stocking fee! I did not even ask for it , he just offered it. I could not believe this.

5th Defective product: One of the GPUs I bought was defective, went to the store, they tested it, and said I could return it without paying restocking fee, or I could get a replacement. Sweet.

6th Prices: They are usually good, compared to other retailers and etailers, and since I live close to the store I am always on the look out for specials which I can find on their web site. I will buy at TG even when i find cheaper stuff elsewhere (within reason off course) because of their service and returns experience.

7th Availability: The store has pretty good availability, and if something is not available at the store but available online, they do a special order and dont charge for shipping.



If you had a negative experience, please read our guidelines below.
1. MIR: A lot of their stuff has MIR, which is crap, I dont really blame them in such a competitive market. I just wish they were banned in Canada, but oh well. I only buy their stuff if the price is good and ignore the MIR.

Last edited by SpeedyVV; 2007-09-12 at 03:28 AM. Reason: grammar ;-)
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post #22 of 61 (permalink) Old 2007-10-27, 10:12 AM
 
Join Date: Nov 2003
Posts: 322
tiger an rebates

purchased a number of products from them, recently the largest a viewsonic 37" lcd from the mississauga store - sales person i found quite helpful, however I have a couple of long standing rebate issues and will never purchase any item from them where a rebate is involved

robinc-pn58c6400 strdn1030,sony ps3 ,energy spkrs,,1 x 8642 +ext,1x9865 harmony one location miss
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post #23 of 61 (permalink) Old 2007-10-27, 01:30 PM
 
Join Date: Nov 2004
Location: UNI0NVILLE ONTARIO
Posts: 356
Tigerdirect is one of the worst retailers when it comes to price gouging Canadians. All you have to do is compare identical items on www.tigerdirect.com vs www.tigerdirect.ca. 90% of their products are on both websites with exacly the same item#. Most items are shipped from exactly the same location from the same stock. If you receive e-mail alerts of specials from the .com amd .ca sites they are offering identical procuts with the $CDN price anywhere from 20% to 35% higher. Of course you cannot order through the US site and pay the US price.
Below is the text of an e-mail that I sent to a Toronto Star reporter re this.
www.tigerdirect.com It would be helpful if a columnist at the Star could write about some of the more egregious pricing practices by retailers and manufacturers of consumer electronics such as computers and televisions. Perhaps if enough direct examples of mis-pricing were published in the media people would resist purchasing the items therefore forcing some movement on the prices.

For example
Two days ago I attempted to purchase a laptop online from Tigerdirect I compared prices on the Canadian version of their website http://www.tigerdirect.ca/applications/category/category_slc.asp?Recs=30&Nav=|c:2510|&Sort=4

with the American version
http://www.tigerdirect.com/applications/category/category_slc.asp?page=2&Nav=|c:2510|&Sort=4&Recs=30

Upon looking it is obvious that they sell in most cases identical products
(which even have an identical item#) from both websites. The published prices are significantly lower on US site even though the laptops are sourced from the same warehouse in the US. They are not separate inventories.
I phoned the 800 number which is the same on the Canada and US site to enquire about a made to order Systemax Laptop (item# BTO 038663) which is their house brand which I was told is actually Tigerdirect's parent company. The price to Canadians is $976.99 to Americans is $749.99 a difference of $227 (30%)

Below are the links to this item on the US site
http://www.tigerdirect.com/applicati...171&CatId=2510

and the Canadian site,
http://www.tigerdirect.ca/applicatio...171&CatId=2510

You can see that the only difference is the price. Since this product is assembled in the same location with the identical components presumably purchased at the same cost they cannot use the usual argument of inventory purchased at higher Canadian prices.
Almost all of the products offered online by Tigerdirect bear a similar price discrepancy. Other online technology retailers who offer the identical or almost identical goods in both Canada and the US such as Best Buy and Costco are persisting in charging Canadians much higher prices. And of course a Canadian cannot order the products from the US web sites.
In the article on your front page about Jim Flaherty's meeting with Canadian retailers the justification used for such price differences was that
"prices reflect higher costs in Canada than the U.S. for freight, import duties, language translation and other items".

When you compare prices of many identical items as illustrated above this justification is revealed as a large amount of "bafflegab".
it is unfortunate that few seem to be commenting this issue with the appropriate amount of critical examination
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post #24 of 61 (permalink) Old 2007-10-27, 06:29 PM
 
Join Date: Oct 2002
Location: Mississauga, ON
Posts: 153
We may wish for retailers in the US and Canada to have pricing at par, however, much of the time they are not buying from the same source. Distribution channels like TechData, Ingram Micro etc US and Canada are separate entities that will only sell to resellers within their country.
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post #25 of 61 (permalink) Old 2007-10-27, 11:47 PM
 
Join Date: Nov 2004
Location: UNI0NVILLE ONTARIO
Posts: 356
You can't let the large retailers like Tigerdirect Costco Best Buy etc. off the hook that easily.
Small retailers who have to source through distribution channels like TechData, Ingram Micro may have some difficulty negotiating appropriate pricing. Large multinational retailers however have much more leverage and the ability to negotiate pricing and to deal directly with manufacturers. They also often have house brands from suppliers with home they directly deal and greatly influence the price.
And don't get me started on price disparities from Dell and Apple.
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post #26 of 61 (permalink) Old 2007-10-29, 06:38 PM
 
Join Date: Oct 2007
Posts: 474
I but alot of stuff from form a american site.Now on the surface yes i am saving.If i were to by the goods i just bought here would have been $1200.With this american site i paid $950.The kicker is shipping and ups fees.Which come up to $100.
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post #27 of 61 (permalink) Old 2007-10-30, 03:38 PM
 
Join Date: Nov 2004
Location: UNI0NVILLE ONTARIO
Posts: 356
Quote:
Originally Posted by westernarticfan View Post
I but alot of stuff from form a american site.Now on the surface yes i am saving.If i were to by the goods i just bought here would have been $1200.With this american site i paid $950.The kicker is shipping and ups fees.Which come up to $100.
What American site are you using? It can't be Tigerdirect.com They will not sell to Canadians
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post #28 of 61 (permalink) Old 2007-10-31, 04:40 PM
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Join Date: Nov 2003
Location: Calgary
Posts: 2,771
Another even worse example of price gouging for Canadians is the Canadian computer online retailer NCIX. It's worse than tigerdirect, because they ship the same stock from Canada, and there are apparent pricing differences on their web sites (ncix.com for Canada and ncixus.com for the US) - Canadian prices are 10 to 30% higher.
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post #29 of 61 (permalink) Old 2007-11-01, 09:43 AM
 
Join Date: Oct 2006
Posts: 64
Tigerdirect

Hard drives are about the same price and cheaper
than dell.com. newegg is by far the cheapest for
computer parts as cpu's are about 50% cheaper
than tigerdirect.ca.

regards
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post #30 of 61 (permalink) Old 2007-11-01, 11:46 PM
 
Join Date: Nov 2004
Location: UNI0NVILLE ONTARIO
Posts: 356
Quote:
Originally Posted by newffieca View Post
Hard drives are about the same price and cheaper
than dell.com. newegg is by far the cheapest for
computer parts as cpu's are about 50% cheaper
than tigerdirect.ca.

regards
Are you located in Canada? It states on the newegg website that Newegg.com does not currently ship internationally; we only deliver to locations within the United States and to Puerto Rico.
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