Review: Futureshop - Page 7 - Canadian TV, Computing and Home Theatre Forums
View Poll Results: How satisfied are you with this retailer?
Extremely Satisfied 66 17.32%
Somewhat Satisfied 137 35.96%
Somewhat Dissatisfied 97 25.46%
Extremely Dissatisfied 81 21.26%
Voters: 381. You may not vote on this poll

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post #91 of 97 (permalink) Old 2013-02-11, 11:51 AM
 
Join Date: Dec 2002
Location: Ottawa
Posts: 1,154
Future Shop, Best Buy, Walmart etc have never matched Costco prices. Sure some people have found uninformed (or could care less) employees to do it but it's their policy not to. I find Price Matching is a lot more work then it use to be but that's because people love to abuse the system and ruin it for everyone else.
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post #92 of 97 (permalink) Old 2013-02-12, 01:03 PM
 
Join Date: Aug 2008
Location: Edmonton
Posts: 560
^ how are people abusing the system? You go in with a competitors price they match it or you walk, how's that abuse?.
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post #93 of 97 (permalink) Old 2013-03-23, 11:59 PM
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Join Date: Nov 2003
Location: Airdrie, AB
Posts: 4,258
I ordered something from the Future Shop web site that showed "In Stock". After 3 weeks, I'm still waiting for the item to ship!! Last communication was "a request has been sent to the manufacturer to provide an estimated shipping date to our warehouse". So their site is very misleading when it shows "In Stock". And I was also told that the order is too far down the line to cancel it.

Never again...
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post #94 of 97 (permalink) Old 2013-03-24, 07:35 AM
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Location: Mississauga
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^^^^
Too late to cancel, when they can't ship something that's supposed to be in stock? Sounds like fraud to me. Perhaps if you mentioned that to them. Unless it was a custom order, they should have no problem canceling it.

I haven't lost my mind. It's around here...somewhere...
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post #95 of 97 (permalink) Old 2013-03-24, 02:03 PM
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Join Date: Nov 2003
Location: Airdrie, AB
Posts: 4,258
They did say that I can return it to the store for a full refund when I get it which I will do. I just ordered a memory stick for my computer. Nothing custom. Kingston brand. I ended up buying it from somewhere else.
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post #96 of 97 (permalink) Old 2013-03-24, 07:09 PM
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Join Date: Mar 2010
Location: BC Interior
Posts: 1,642
Same thing happened to me a long while ago. It took s few months to receive. Iwas not impressed and returned it My expense to go to a store and my time. They must think you will shop while you are there.
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post #97 of 97 (permalink) Old 2014-03-07, 10:35 PM
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Join Date: Mar 2014
Posts: 1
Frustrating and Futile - went to Future Shop in Abbotsford B.C. to buy a top-of-the-line MacBook Pro computer. The sales associate in the computer department literally could not answer a single question I asked about the product. Three times I was left standing in the aisle when he went to ask someone else. Then he tried to down-sell me on a "out-of-box" product. At the last minute I noticed the computer had no operating system and would not boot. What a waste of time. Really wonder why Apple places their products with such unknowing retailers?.

The store manager wasn't available while I was in the store or when I called a few hours later. I called head office, where I had to repeat my contact information to three different people - and despite promises I'd hear from the store manager, still no follow-up.

The previous time I went to Future Shop it was to buy a Bluetooth speaker, Once again the sales associate knew nothing about product features. Even insisted that laptops don't have Bluetooth. I'm done - I am a certified technology specialist - I will NEVER again consider Future Shop for computer purchases of any kind.

Ended up buying the exact same model from Staples, where the sales associate answered ALL my questions immediately and thoroughly. Even though they had to order in that particular model from an nearby city, I had it home and working within three hours.

Last edited by gstamford; 2014-03-07 at 10:40 PM. Reason: grammar
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