Neil, I don't know if you're even a customer of Access .. but assuming for a moment that you are .. if you don't like their service, pick something else.
IanR - Access Communications has a monopoly on cable service here.
Personally I would love to see a different arrangement where multiple companies could use the common coaxial infrastructure.
Customers could choose company A with a low price and bad service, or company B with better service but higher price. Company C could offer a blend.
But such an idea would take some time, and busting the current monopoly situation wouldn't be easy.
So in the meantime, I'm proposing simple, cost-effective solutions that would work today
. I'm highlighting areas where there's dishonest communications and lack of accountability. I also believe that a cooperative can and should
work better than this one currently does.
You are welcome to skip reading if you don't like it. But when myself and others drive out positive changes, you are also still welcome to enjoy the benefits.
If you find the facts I'm raising to be negative, there's also a thread on this board that I started for you to post and read what you love about Access Communications.
Your point is correct that things could be done better. But I'm not sure I agree that extra money is the answer though. You can read Access Communications financials and you can confirm for yourself they have a slate of well paid managers and a large group of assistants. All evidence I see is that the money and the well paid managers are not being effective, for various reasons.
When you have managers who are unaccountable and who reject planning and cooperation between departments, no amount of additional money will help. I am convinced that structural and cultural changes could drastically improve the service they are providing - and most of that can be done at the same if not lower cost.
Originally Posted by IanR
but you're starting to sound either like a competitor .. or a confirmed hater.
Just my $0.02 worth of constructive feedback.
I won't stoop to imply you are a competitor or hater as I'll give you the respect of assuming your criticism is your own opinion. But with respect I will say that I don't see what is 'constructive' about saying I should give up or just accept the highly unlikely assumption that budget shortfalls make any improvement impossible. To me that's actually an un-constructive approach since giving up just guarantees nothing will be fixed or improved.