I would not go to Bell .. they make *C look good
I bought a refurb 530 some 14 months ago .. at the time I was a disgruntled customer (they had really
pissed me about) and they compensated me with a special offer at $199, with free shipping and inc'd a new free dish & LNB plus free dish relocation. The unit arrived in 2 days and was fitted the next along with the new dish/LNB.
Loved the unit .. except
for the excessive number of lock ups and reboots required to keep it running.
It has been getting progressively worse. I've had to periodically power it down and let it restart to get out of locked screens and get the guide to work. A month ago I had to reset it 12 times in a row to get it to even work. Two days ago it gave up the ghost altogether .. it lights up and displays a picture, but you can't change channels, all my PVR recordings have disappeared (and are lost forever), and I now I can't even access any menus to factory reset the unit.
*C have decided it's toast and will now replace it with a 'new in the box' unit, free of charge and no shipping charges. That took some persuading, but they came thru and decided I was a customer worth keeping and made me this offer.
I am extremely pleased with *C's customer service when you actually get hold of someone and keep them on the line. In my experience they will really go the extra mile to assist and resolve problems. The 530 certainly seems to be a big problem tho.
They really need to improve the time it takes to actually get thru to them .. and the way the calls get dropped and you have to call back (and you'll get someone else).