Join Date: Oct 2003
Location: Ottawa, heart of corruption
Contacting Shaw Direct from Outside Canada
When I need to contact Shaw, I use Skype to obfuscate my number, in case of call display. The other day, I had to set up a 600 to replace a 505, and while looking for the phone number on shawdirect.ca, was directed to a new Chat option. So I chose that. Stupid me. After setting up the unit, the rep said "Of course we can't service or support any receivers that are not at your place of residence in Canada." I said "Understood". He signed off by saying "Have a cerveza on me!"
So, too late for me, and I have no idea how my next call will go, but if you have to use Chat, use a VPN like TunnelBear (500MB free/month) before starting the session.
Last edited by 57; 2018-01-31 at 10:37 AM.
Reason: Title Change.