NOT getting channels - Canadian TV, Computing and Home Theatre Forums
 
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post #1 of 10 (permalink) Old 2016-07-11, 04:59 PM Thread Starter
 
Join Date: Aug 2005
Posts: 138
NOT getting channels

Hi all

My account has been on a seasonal break for a few months, today they turned it back on... My channels are mostly back except, HD 148, 150 & SD 623, 624 , 632, 633
( Movie Network & Movie Encore)

I called to get help but the CSR after a few receiver refreshes said everything was good on her end. She said call back if they are still not on after 48 hours. It is the same exact channels that are saying "NOT SUBSCRIBED" on all my receivers.

Any ideas or anyone having this same issue with these specific channels?

Thanks for any response.
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post #2 of 10 (permalink) Old 2016-07-11, 09:55 PM
 
Join Date: Apr 2012
Location: Nova Scotia
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Don't wait 48 hours. Call back and ask for a tech.
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post #3 of 10 (permalink) Old 2016-07-11, 10:31 PM Thread Starter
 
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Thanks for the reply....will do!
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post #4 of 10 (permalink) Old 2016-07-11, 10:56 PM
 
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Location: Nova Scotia
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Let us know how it turns out.. Of course if Shaw Direct cannot supply you with the Movie Network & Movie Encore, you should not pay for them.
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post #5 of 10 (permalink) Old 2016-07-12, 03:32 AM Thread Starter
 
Join Date: Aug 2005
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Just to update , I noticed all the channels are for the WEST that I wasn't getting ...My subscriptions are for the EAST. It just threw me because I remember the west movie feeds were called something else,,, NOT The Movie Network, butI forgot. Anyways it was me not them. Thanks for responding NovaMan
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post #6 of 10 (permalink) Old 2016-07-12, 10:43 AM
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Movie Central was shut down and replaced by TMN in western Canada. Some BDUs include both the eastern and western feed with a TMN subscription. Some limit it by region.
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post #7 of 10 (permalink) Old 2016-07-12, 11:18 AM Thread Starter
 
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Oh Ok that makes sense. Thanks for the reply ExDilbert
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post #8 of 10 (permalink) Old 2016-07-12, 11:49 AM
 
Join Date: Apr 2012
Location: Nova Scotia
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Glad to read that everything is OK with your satellite system. Shaw Direct is usually excellent at giving you what you pay for.
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post #9 of 10 (permalink) Old 2016-07-12, 07:07 PM Thread Starter
 
Join Date: Aug 2005
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Thank you NovaMan.... Now Im just wondering what region you'd have to be in to get the complete East/West TMN feeds? hee hee
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post #10 of 10 (permalink) Old 2016-07-13, 01:43 AM
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You can take customer support help.
Sophie010 is offline  
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