Hello, is anyone else having issues with the Free Range TV App from Shaw Direct the past 2 days? It keeps telling me that "they are having technical difficulties" and it's not available at the moment? Anyone else?
When I use my laptop (HP with Windows 10) to watch live TV on CBC, CTV, Global, or Sportsnet from their websites, I have no problems; however when I log into FreeRange TV using my Shaw Direct ID information, the live TV feed only last for about 10 minutes, and then it either freezes up or my laptop shuts down and then restarts.
Are any other Shaw Direct folks experiencing this phenomena? Is there a way to solve it?
I have not experienced it, and I use FreeRange off and on for extended periods. I'm guessing it has more to do with your WiFi speed, or the modem getting plugged up (a factory reboot can clear that out), memory being used by other apps on your device perhaps, but I don't think it's a general problem with the service. And I'm in Mexico.
Thanks Mike for the quick reply. Problem seems to be solved. I have been using Firefox, and that seems to be the problem. I switched my Shaw Direct FreeRange to Edge and it is working properly. It might be a compatibility problem between FreeRange and Firefox?? Has anyone else experienced this? Like I said in a previous post I have little to no problems with the network sites. I use FreeRange in our motorhome while traveling, so WIFI speed is also a problem at times, but not in this case. Thanks again for letting me know the problem was on my end.
It's quite possible, considering what you're experiencing, NovaMan. I see many instances wherein FireFox just stutters, even when it's not downloading anything other than web page elements. Almost like it freezes. I would turn off plugins, as LONSat suggests. Another thing to try is uninstalling FFox, deleting it's folder from C://Users/yourname/AppData/Roaming/Mozilla/Firefox, too. Because just uninstalling leaves all your settings. To SAVE your settings first, to for example keep just your Bookmarks, use MozBackup (MozBackup - Backup tool for Firefox and Thunderbird), a free tool, that also backs up and restores Thunderbird files.
"We are glad to hear that the issue has been resolved! The FreeRange application does have some compatibility issues with certain programs. For example, it is only compatible with Android software that is 4.1 and higher and iPad with iOS 8.0 or higher and it does not work on Blackberry at all."