SD: Are you there?
me: sorry about that
SD: no problem
SD: I am patient
Me: about the new limited TV
SD: you have questions about the new package
me: no US 3+1 networks?
SD: no, it's not included in the limited TV
me: why not?
me: Shaw Cable includes it as well as some other competitors
SD: We do have this package because we have to, and included only what CRTC asked for. But to be honest, this is not a package with a big value when it comes to price VS channels
me: Well Shaw Direct are certainly trying to make sure that is the case it seems
me: what about the HD combos?
SD: we want to provide our customers with packages that worth the price
me: they appear on the website but are not showing when I try to change packages
me: HD extra lite for instance
SD: you can't add the Regular programming to this limited TV package
SD: You can add only the TSN Sportsnet package at 8$ for 1 or 14$ for 2
me: but that is the whole point...to give the customer choice and not force them to buy channels we dont want
SD: Yes. The CRTC gave us the channels they want us to provide at minimum cost, and we do.
SD: We have till December to add all channels as pick an dpay
SD: pick and pay
me: How can Shaw justify selling an inferior package to it's Shaw direct customers than what is available to cable customers for the same cost?
me: the CRTC mentions that the US 3+1 channels can be included
me: Shaw cable is including them as well as other competitors
me: why not Shaw Direct?
SD: shaw direct and shaw cable are 2 different providers.
me: same company
SD: no, sister compagnies
SD: we are not the same compagny
me: you are not even matching what your cable arm is providing for the same cost
SD: we included what CRTC asked for
me: You are deliberately trying to undermine the spirit of the new crtc rules
me: I will be passing this exchange on to them
SD: no. What I am saying is that by taking that package, you will lose a lot of channels. the channel will cost you over a 1$ instead of few cents with other packages. for more channels
me: I don't want to be forced to pay for channels I don't watch
me: but I want competitive pricing for the ones I DO watch
me: so how does one get the US networks with these changes?
SD: We can try to look at a better package, less expensive, with the channels you like to watch. but you don't have to go to the limited TV package
SD: For now, they can't
me: what package does one have to purchase to get them?
SD: the regular packages we have
me: apparently not limited TV, so what is the package I would have to subscribe to ? what is the minimum package?
SD: the less expensive one we have is the Digital lite at 42$
me: there is no other way to get the basic US networks without subscribing to a 42 dollar package? there is no add on option for the Limited TV? to be purchased?
SD: the only add on option it's the TSN/sportsnet channels
me: it doesn't even show diigital lite on the website under packages I see Ontario lite, ultimate choice, digital advantage, limited tv
SD: when you log in to the self serve, you should have it under your programming. We don't include all the packages on our site.
SD: if you cant find it, I can send it to you through email
me: what is the major difference between diigtal light and limited tv. is it just the big 4 US networks?
SD: no, there is more channels. Limited TV has 23 channels
me: my promotional period is ending on my current package and I am not at all happy with what you are telling me here. Can I cancel my service via this chat?
SD: I am sorry to hear this. We can't cancel accounts via chat, but let me see what package you wish to have
me: what I would like is limited TV with the 4+1, HD extra lite, and HBO/TMN, but apparently I can't get that.......I can't remember what my current package is called
SD: you have the digital advantage package
me: another question, are the limited TV channels all in HD?
SD: not all of them. but we do include some in HD yes
me: so I can't cancel my service via this chat. I guess I need to call in. Thank you for providing me with this information.
SD: You are welcome
SD: I wish I can help you with the channels you want to have
SD: loyalty department could have better offers, but not with the Limited Tv . See with them about regular programming .....
***couple of minutes goes by****
SD: are you still there?
me: yes just looked. thought you were long gone
SD: no i am here if you have more questions for me
me: no I'm done. I am very disappointed. I will call in. thanks for your time.