Shaw Direct Programming/Pricing Discussions - Page 3 - Canadian TV, Computing and Home Theatre Forums
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post #31 of 256 (permalink) Old 2015-06-03, 07:06 PM
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post #32 of 256 (permalink) Old 2015-06-29, 11:48 AM
 
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Here we go again, and even after they lost 27,000 cable and satellite subscribers in the last quarter.

https://www.shaw.ca/Customer-Bulleti...-Rate-Changes/

Shaw profits fall 8 per cent with losses of television and landline customers - The Globe and Mail

Lots of cord-cutting going on.
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post #33 of 256 (permalink) Old 2015-06-29, 12:33 PM
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That rate increase is for Shaw Cable and internet - NOT Shaw Direct.
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post #34 of 256 (permalink) Old 2015-06-29, 01:07 PM
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Shaw Direct won't be far behind, I'm sure.

~Gary
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post #35 of 256 (permalink) Old 2015-07-07, 12:02 PM
 
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Shaw Direct historically raises their subscription rates twice a year.

... Mike
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post #36 of 256 (permalink) Old 2015-07-28, 12:04 PM
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Loyalty

I'll try to keep this as simple as I can.

We have our TV from ShawDirect and recently cut back to half the previous cost. Phone and TV is BellAliant fibreop and there's a promotion available where adding TV would cost almost the same total as taking two separate services now, but with the added bonus that we'd effectively get back all the channels we just cut out. (And we do miss some of them them, but not enough to pay another $20 to get them back)

Not only that but the promotion includes a reduced monthly bill of $50 for a whole 12 months. That's $600 saved and then back to the current fees for a better choice than now.

I've exchanged some emails with SD and the best they can offer is changing the package to something I had not previously seen and then adding back. I can get back what I want for $5 more than now but it's not really fair on the other family members. And still not good. So I suggested it just remained for me to get back with a cancellation date.

I then got a call - not totally unexpected - suggesting that as I'd been with them since 2005 they would likely offer me something. I should call and ask for "Loyalty Care" to check.

The thing is, for them to match what's on offer, they'd essentially have to add back all the channels we cut, give us the service for free for 12 months and then in a year only charge what we pay now but with the better selection. I can't see that happening.

But what could I expect? I'd actually like it if we could just get the networks, all sportsnet/TSN channels, NatGeo and Space (but not E, cartoons, CMT and countless others) and pay about $30.

But paying the existing rate and regaining what we cut would probably keep me happy.

Obviously I can call and ask, but this "playing one off against the other" negotiation is not really something I'm good at. I'd also like to avoid the intallation that would be necessary for hooking up the three TV sites around the house.

Any suggestions from those with experience? Just suppose, for example, they agreed to add back channels at no charge, would that be time limited?
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post #37 of 256 (permalink) Old 2015-07-28, 01:54 PM
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1. I've moved your post to this existing thread. I considered the "rant" thread, but it's more likely to get comments here.

2. Unfortunately, in order to get a good price, there is some form of negotiation required with most providers these days. Most times it requires a call to "retentions". These providers are very used to the game and I suggest you prepare well before the call.

3. Most "deals" are time limited - depends on the deal - can be 6, 12, 24 months, depending. The best deals are typically available to bundle customers with more than 1 service. At the end of the deal, you'll likely need to call again to do it again. I'm with Rogers and prefer to negotiate something for 24 months...

4. Hopefully some more SD customers will be along shortly with additional suggestions.

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post #38 of 256 (permalink) Old 2015-07-28, 08:30 PM
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Thanks 57
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post #39 of 256 (permalink) Old 2015-10-07, 12:13 AM
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Shaw Direct Forcing Bronze Package - Please Help!

I just got off the phone with Shaw Direct. I was trying to save some cash and get rid of Digital Favourites at $73/month and replace with Digital Lite at $40. Online guy says I can't go lower than Bronze as I signed a 3-year contract. Is this accurate?

I thought the Feds are forcing TV providers to remove bundles. If the above us true, does that mean I'm stuck with this contract until it expires?

Please share any advice!
B.

Last edited by 57; 2015-10-07 at 12:33 AM. Reason: Moved to Existing Thread.
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post #40 of 256 (permalink) Old 2015-10-19, 01:27 AM
 
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CTV2

There are a while bunch of CTVs and several CTV2 signals that are available on C-band if you have the proper equipment. There are also a bunch of CBC ones. They are scrambled so you need an authorised receiver to get them. I would think that with tax money being used to pay for the serive that they would let all the tax payers who wanted to see it in as many ways possible. PBS in the US has a sat feed made specailly for people who want to watch them on big dish.
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post #41 of 256 (permalink) Old 2015-10-19, 10:29 PM
 
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with all due respect adm22, most of us with shaw direct can't install a big ugly dish required to receive C Band signals. but thanks for sharing that info
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post #42 of 256 (permalink) Old 2015-10-20, 05:56 PM
 
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3 Year Contract

I don't know the status of to what TV channels a person may subscribe without taking other channels AKA bundles. I think that the debate was about cable/satellite TV channel bundles, not contract length - I sure could be wrong though.

I believe that cell phone bundles were reduced to 2 years, don't think that applies to TV.
When it comes to TV, SD subsidized the cost of the receiver by getting you to commit to sticking with them for 3 years. I think that you are stuck with Bronze.

How many more years to go on that 3-year term?

Quote:
Originally Posted by Blackhawks View Post
Online guy says I can't go lower than Bronze as I signed a 3-year contract. Is this accurate?
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post #43 of 256 (permalink) Old 2015-10-22, 02:39 PM
 
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Shaw Direct Rate Adjustment - January 2016

Shaw Direct Rate Adjustment - January 2016

Quote:
Starting January 1, 2016, we are adjusting the rates of Shaw Direct services by an average of $3 per customer. These rate adjustments represent our commitment to offering more content, in more ways than ever before.

By how much are rates being increased?
The rate adjustment breakdown is as follows:
- Primary Satellite packages increase from $0-$4
- Pick and pay (Take 1) channels increase from $2.49 to $3
- Take 2 increases from $2.99 to $4
- Theme packs increase from $4.99 to $6
- Sportsnet World increases from $15.99 to $18

Was there a notification sent out about the Rate Adjustment?
Bill messaging advising of the programming price adjustment began to appear on customer invoices beginning October 22, 2015.

Last edited by Dr.Dave; 2015-10-22 at 02:49 PM. Reason: Moved to existing thread
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post #44 of 256 (permalink) Old 2015-10-22, 03:47 PM
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...and companies wonder why there are so many cord cutters. How much more do they think people are going to pay to watch TV?
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post #45 of 256 (permalink) Old 2015-10-22, 03:54 PM
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Quote:
Originally Posted by bigoranget View Post
...and companies wonder why there are so many cord cutters. How much more do they think people are going to pay to watch TV?
The ones keeping the service will be paying more to offset the drop in subscriber base.
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