Serious problem with one of two 630's, so SD had to go through factory reset with me etc etc. Then when it didn't even come back live, they insisted on a service call. Service call over with a replacement needed.
I'm on a call right now where I was told the wait would be 5 minutes.
The wait is at 40 minutes right now. No call back option offered.
Something has changed over at SD. I am listening to the tape offering me the chance to become a SD customer service rep. Wow they have problems.