Shaw Direct HDDSR 605 Owners Discussion thread for owners ONLY! - Page 22 - Canadian TV, Computing and Home Theatre Forums
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post #316 of 319 (permalink) Old 2016-09-19, 07:20 AM
PSJ
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Join Date: Sep 2016
Posts: 9
Thanks for the replies.

When the CSR said that the unit would have to be replaced, I ask him if they'd apply the price of a 600 to a 630 and he said no. I didn't force the issue at the time as I wasn't 100% sure that the 605 was toast.

I'll ask again when I call them. Nothing to lose I guess.

Maybe if I send them the 7 boxes I have laying around that I've decommissioned over the past 20 years they'd reconsider. LOL
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post #317 of 319 (permalink) Old 2016-09-19, 04:17 PM
 
Join Date: Mar 2005
Location: Delta BC
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You might want to indicate to the CSR that you require a unit with component outputs, ( say for a legacy TV?), which is why you decided on the 605 in the first place. The only current offering with component now is the 630.

Being a long time customer etc, you could consider chatting with the Loyalty department if you don't achieve success initially.
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post #318 of 319 (permalink) Old 2016-09-23, 06:46 AM
PSJ
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Thanks for the advice. I never knew there was such a thing as a loyalty department.
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post #319 of 319 (permalink) Old 2016-11-01, 01:03 AM
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FYI. Got my 605 replaced with a 605. Didn't expect it but it happened.
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