Join Date: Feb 2006
Location: The Okanagan, B.C.
Can a Multiswitch Reset Itself?
We're having some reboot issues with our 630 and now a second 630, which rebooted about 12 times in about four hours once activated. Technical escalation was thinking it could have to do with the multiswitch. We put two lines directly into the 630 without using the multiswitch. The 630 only rebooted when we tried (three times) to do the firmware download (00.10 to 00.13). It didn't reboot other than that.
After the guide of the second 630 fully loaded, we tried the download again and it worked. We also thought we actually figured out why, specifically, the 630 rebooted when we tried the guide download, so due to this, we thought it really was the multiswitch.
We plugged the 630 back into the multiswitch, expecting it to reboot like crazy again, but it didn't. In fact, it's been pretty stable. Technical escalation said that people think that 00.13 download helps all kinds of things it doesn't really have anything to do with. In the case of many, many reboots, it really wouldn't help that. Therefore, in theory, the update is not why it stopped rebooting.
Now, the multiswitch was unplugged for about six hours when we had the 630 plugged directly into the lines and not through the multiswitch. Is it possible, somehow, that the multiswitch's being unplugged could have (theoretically) allowed it to "reset" itself? And that the multiswitch could have been the problem re: the many reboots, but it now fixed itself?
The new 630 went from 12 reboots in four hours to none. I think there must be a reason and I'm trying to figure out what it could be...