Join Date: Oct 2010
Location: Mississauga, ON & Dartmouth, NS
Shaw Direct Tech Support Experience
I have an HDPVR630 that had worked well for a couple of months. I upgraded from Basic to Silver service. Immediately after upgrade, I could not receive almost any SD channels. The bad channels indicated loss of satellite signal (red alarm on front panel). I could receive most HD channels. After waiting to get through to Shaw Direct tech support for over an hour, I spent 1+ hour on the phone with tech support. The next day I waited for 2 hours to get through again (using their callback service). This time I got a serious-sounding tech guy who sounded like he knew what he was doing. Within 5 minutes, he discovered the "wrong code was entered...". He corrected that, and my full service began immediately.
Never assume you have dish or receiver trouble. You may have technician trouble!