Join Date: Nov 2011
Location: Swan River, Manitoba
Well, finally had the same installer as last time show up at my house yesterday. 6 hours late, by the way. He installed a brand new dish for me, one of those xku ones. Of course, that did not fix the problem at all. I am attaching below the email I just wrote back to Technical Escalation.
So the installer finally showed up at about 3:30pm. The problem still is not fixed! He installed a brand new dish as he said there was damage to the other dish. This increased the signal strength and Ecb numbers but now the Ecb numbers are hovering around 6.9 which isn't any better than the old dish. So I still have a problem of only being able to record on one tuner. I cannot record two shows at the same time. When I mentioned this to the installer he looked at me said "the 630 isn't able to record two shows at once" When I told him that surely to God he knows how these receivers work he responded with "you must have a magic receiver". He has said he does not want to touch the wiring because he doesn't know how to get the cable to the outside of the house. Clearly this whole issue is to do with a faulty cable somewhere?? Why else would the other tuner not record? So after installing the dish, factory resetting the receiver (which he didn't know how to do - I had to tell him), and waiting about half an hour for the programming to resume, he then left and said I would have to test the issue on my own and wait about 4 hours for the guide to load. He also told me to call him if things didn't work. I have not called him and I do not want this guy working on this problem again. He doesn't understand the issue and he doesn't understand what he is even doing. He doesn't know the product he is working with. He even tried telling me that with the new dish installed I will be receiving all sorts of new channels and that in the fall time Shaw is eliminating all of their standard definition television. I mean come on already. I need this issue fixed. But I do not want this Dwight guy from Dauphin coming back.