I had ordered a 630 on Aug. 15 and paid $399. The day it arrived, I saw on the forum that they were offering the $99 trade-in deal for existing 530 owners. Called them up, they agreed to a deal, but insisted I had to return the 630 to them so they could cancel the 399 charge, only then could I order the $99 trade-in.
I thought that was exceedingly stupid, but I went along with it to save $300 (in fact I was going to save $600 as I have 2 530s to trade in) Anyway, I sent back the 630 last Wed. and called to re-order on Sat. Of course, they had no record of the 630 being returned, even though Purolator said it had arrived at SD on Thu. morning. So, I called this morning.
The first CSR I spoke to denied the existance of the $99 trade-in deal. Whether she was feining ignorance, or actually was ignorant, I'll never know as I insisted to be bumped to customer relations. Fortunately, all this rigamarole with the returning the 630, etc was in my file, so they started the $99 trade-in deal, but not before insisting that the deal was for ONE 530 only, and that I had to pay full price if I wanted a 2nd one. Again I insisted that I was offered the deal on BOTH my 530s. She put me on hold for a while and came back and agreed to the deal and I was able to place my order for 2 630 upgrades.
Now I see the words backorder on some posts and it has me thinking. The CSR never mentioned that (perhaps because I live about 30 minutes from SD's building here in Mississauga.
Anyway, after all that kerfuffel, I allegedly have 2 630s coming for less than half the price of the original $450 (tax & delivery) I was billed for one.
Now as long as they work ...