Shaw Direct Complaint, Rant, Leaving SD Thread - Page 6 - Canadian TV, Computing and Home Theatre Forums
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post #76 of 550 (permalink) Old 2009-10-24, 11:09 AM
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I've all but cancelled my service with them.

I've had it with the price increases and issues with my receiver.

I do have one question though, when I do cancel my service with SD I get to keep the box correct ? What happens with their dish on my roof as well ?

I might go back to them, one day...but right now with being unemployed, my priorities aren't TV and their increasing bills.
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post #77 of 550 (permalink) Old 2009-10-24, 11:42 AM
 
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You keep everything: STB, cables, dish, LNB.

... Mike
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post #78 of 550 (permalink) Old 2009-10-24, 08:39 PM
 
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You get to keep the dish. If you've been with them less than one year, you'll need to give back the receiver.
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post #79 of 550 (permalink) Old 2009-10-26, 10:20 AM
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Ni Fixes To Simple Issues

Here are a few issues I have with Shaw Direct. I have notified them of some of the issues but they are seemingly not interested.

I do not understand why ANY programmes have no information about their content in the information box. Even news programmes could state something like local and world news from XXXX station based in wherever.

When I cancel my service for vacations, say for one month, I receive the movie guide for that month but then no guide for the following month when I get back. Now I tell them not to cancel the guide for the month, but it still occurs.

Why does the channel changer go in one direction when going from channel to channel, but the other direction when using it within the guide? It makes no sense to me.

Why can't I see at a glance what channels I am subscribed to within the guide? I can understand them showing all channels just to let me know what I am missing, but surely it's not rocket science to show the ones I am able to watch.

Overall I am happy with the quality of the pictures; the price is excessive.
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post #80 of 550 (permalink) Old 2009-10-26, 10:39 AM
 
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Quote:
I do not understand why ANY programmes have no information about their content in the information box.
Right on, brother.


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Why does the channel changer go in one direction when going from channel to channel, but the other direction when using it within the guide?
I know so many people who have trouble with that, too, my Moms being a prime example.

... Mike
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post #81 of 550 (permalink) Old 2009-10-26, 11:20 AM
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No Fixes To Simple Issues

...............
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post #82 of 550 (permalink) Old 2009-10-26, 11:25 AM
 
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The new release is supposed to have enhanced guide information when it gets released.

The channel direction thing should be user selectable.

The new guide will highlight the subscribed channels.
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post #83 of 550 (permalink) Old 2009-10-26, 02:19 PM
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Originally Posted by Buddyboy View Post
I do not understand why ANY programmes have no information about their content in the information box. Even news programmes could state something like local and world news from XXXX station based in wherever.
It's a limitation in their system which they have never addressed.

Quote:
Originally Posted by Buddyboy View Post
When I cancel my service for vacations, say for one month, I receive the movie guide for that month but then no guide for the following month when I get back. Now I tell them not to cancel the guide for the month, but it still occurs.
It's pegged to the subscription of the channel. I don't think that it's even Shaw who sends this out. Not unlike any other subscription, there is a time lag.


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Originally Posted by Buddyboy View Post
Why can't I see at a glance what channels I am subscribed to within the guide? I can understand them showing all channels just to let me know what I am missing, but surely it's not rocket science to show the ones I am able to watch.
Just lock out your unsubscribed channels.

Here's my question:

Why is a channel offered (like bpm:tv) by every major television cable and sat company but not Shaw?
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post #84 of 550 (permalink) Old 2009-10-26, 02:37 PM
 
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the direction the channels change and move in the guide makes perfect sense to me. when you push channel up while you surfing the channels it goes up in numerical order. when you push channel up while looking at the guide you go up through the guide. it would seem backwards to me to have the guide move in the opposite direction as the button on the remote. the order they appear in the guide could be reversed so that the numbers go down as you look down through the guide but that would seem awkward to me, i'm used to seeing a list of numbers in increasing order as i look down the page.
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post #85 of 550 (permalink) Old 2009-10-26, 05:49 PM
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Originally Posted by starchoice View Post
Just lock out your unsubscribed channels.
As noted before, this does not solve the problem of running into these channels when you channel surf up and down (not using the guide) whether you are with the all channel group or a favorite group . It is something that really should be fixed correctly.
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post #86 of 550 (permalink) Old 2009-10-26, 10:35 PM
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Just lock out your unsubscribed channels.
I am aware of this, but the list of channels I can access changes from time to time re specials, whatever. I just want to see what I can get if I click the channel. Once I create a list current on any given date, those are the only channels I will see from then on. If they add more channels, I won't see them.

As for the movie magazine not being within Shaw's domain, I pay for the service through Shaw, I am Shaw's customer, Shaw is responsible for my satisfaction with their service. I am certainly not the only customer affected by this out of sync situation. I expect Shaw to address issues like this.
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post #87 of 550 (permalink) Old 2009-10-26, 11:09 PM
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Originally Posted by Buddyboy View Post
I am aware of this, but the list of channels I can access changes from time to time re specials, whatever. I just want to see what I can get if I click the channel. Once I create a list current on any given date, those are the only channels I will see from then on. If they add more channels, I won't see them.
Not true. If a new channel is added, you will see it.
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post #88 of 550 (permalink) Old 2009-10-26, 11:15 PM
 
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So you mean new channels that Shaw Direct adds will automatically be added to his favorites lists? That seems odd.
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post #89 of 550 (permalink) Old 2009-10-27, 08:18 AM
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FunkyTown So you mean new channels that Shaw Direct adds will automatically be added to his favorites lists? That seems odd
.

It's more than odd. Favourites lists are rigid and set by the operator. If I use that route I am cutting off any additions, offers, freebies. It's a poor setup considering the capabilities of computers.
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post #90 of 550 (permalink) Old 2009-10-27, 09:41 AM
 
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Originally Posted by FunkyTown View Post
So you mean new channels that Shaw Direct adds will automatically be added to his favorites lists? That seems odd.
If you do not use favorites, but instead use Parental Controls to lock channels, then you will see all New channels that are added.

Favorite lists are not rigid and are not set by the operator. The user/subscriber chooses which channels go in each list.
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