Shaw Direct Complaint, Rant, Leaving SD Thread - Page 36 - Canadian TV, Computing and Home Theatre Forums
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post #526 of 534 (permalink) Old 2015-11-15, 12:36 PM
 
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Some things have more then 1 pg. of info in the guide it will say 1/3 or whatever and you push the info button again to access them.
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post #527 of 534 (permalink) Old 2015-12-15, 07:40 PM
 
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I got my next statement and they raised my rates. After I was told that my price would be the same for a year. The supervisor told me the agent didn't know about the price raise and my pricing was "loyalty pricing", not promotional pricing. To me, there is no difference, but to them there is. Good Grief!!
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post #528 of 534 (permalink) Old 2016-03-01, 11:05 PM
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Trying to put acct on vacation but on hold for 37 minutes so far and waiting on chat for 15 minutes so far.
Phone came through, about 47 minutes.
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post #529 of 534 (permalink) Old 2016-03-02, 02:22 AM
 
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use the call back feature beats waiting on the phone
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post #530 of 534 (permalink) Old 2016-03-02, 05:49 AM
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I've used callback when offered. It wasn't offered. Is there a way to select it on your own?
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post #531 of 534 (permalink) Old 2016-03-02, 11:20 AM
 
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I think that the automated telephone answering service at Shaw Direct has a menu tree like a computer program that can only provide options that are programmed. I believe that the option for call-back is only available when the service detects a wait of X minutes.

47 minute wait on the phone without the option for "call back" is something new or broken. Next time you speak to agent, this would be a great comment to them.
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post #532 of 534 (permalink) Old 2017-01-13, 12:33 PM
 
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DSR5** series forced obsoloescence by Shaw

I just found out yesterday, purely by chance in a conversation with a Shaw Direct CSR, that anyone owning DSR5** series equipment won't be able to sell it or gift it to anyone else. I was told no one (aka a person who tries to add those pieces of equipment to their list of receivers) would be able to activate these receivers. So, if you own one, they're dead-in-the-water.

When did they make that law? The CSR told me "a couple of months ago", but I saw no proof of it sent to my email address, the same place they send my bill. Did anyone else get notification of this? I still receive all HD material that it originally received, and it's a perfectly fine receiver for a spare room, garage, etc., and will be until sometime in 2019.

Oh, they made me the big offer of a $99 DSR600, no clock, display, multiple outputs, which I can buy on Kajiji for $50.

Am I the only one that's surprised this is the path Shaw is forcing its' customers down?

Essentially, I can't sell it, or even transfer it to a friends account, as Shaw won't re-activate it.

Dumb

Last edited by tvmaster; 2017-01-13 at 01:09 PM.
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post #533 of 534 (permalink) Old 2017-01-13, 02:45 PM
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Quote:
Originally Posted by tvmaster View Post
I still receive all HD material that it originally received, and it's a perfectly fine receiver for a spare room, garage, etc., and will be until sometime in 2019.
You can continue to use it until 2019, but it will gradually receive fewer and fewer channels starting in a few months. The DSR5xx series are technologically obsolete since they can't receive MPEG-4 signals. See this thread for the schedule:

Shaw Direct to transition to full MPEG-4
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post #534 of 534 (permalink) Old 2017-01-13, 03:10 PM
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Quote:
Originally Posted by tvmaster View Post
I just found out yesterday, purely by chance in a conversation with a Shaw Direct CSR, that anyone owning DSR5** series equipment won't be able to sell it or gift it to anyone else. I was told no one (aka a person who tries to add those pieces of equipment to their list of receivers) would be able to activate these receivers. So, if you own one, they're dead-in-the-water.

When did they make that law? The CSR told me "a couple of months ago", but I saw no proof of it sent to my email address, the same place they send my bill. Did anyone else get notification of this? I still receive all HD material that it originally received, and it's a perfectly fine receiver for a spare room, garage, etc., and will be until sometime in 2019.

Oh, they made me the big offer of a $99 DSR600, no clock, display, multiple outputs, which I can buy on Kajiji for $50.

Am I the only one that's surprised this is the path Shaw is forcing its' customers down?

Essentially, I can't sell it, or even transfer it to a friends account, as Shaw won't re-activate it.

Dumb
Seriously, why would you believe anything that one rep told you? The level of misinformation and lack of information that is so prevalent today is beyond belief.

There is no logical reason for this. I have some dormant receivers and would use them to replace any <600 receiver model. If they refused, I would just demand a working model. I don't plan to pay for any imposed obsolescence.
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