Star Choice Customer Service - Good & Bad - Post Comments Here - Page 43 - Canadian TV, Computing and Home Theatre Forums
LinkBack Thread Tools Search this Thread Display Modes

post #631 of 633 (permalink) Old 2011-11-23, 10:49 PM
Join Date: Mar 2010
Location: BC Interior
Posts: 1,406
Serious problem with one of two 630's, so SD had to go through factory reset with me etc etc. Then when it didn't even come back live, they insisted on a service call. Service call over with a replacement needed.
I'm on a call right now where I was told the wait would be 5 minutes.
The wait is at 40 minutes right now. No call back option offered.
Something has changed over at SD. I am listening to the tape offering me the chance to become a SD customer service rep. Wow they have problems.
gzink is online now  
Sponsored Links
post #632 of 633 (permalink) Old 2011-11-24, 10:27 PM
Join Date: Dec 2005
Posts: 638
Huge push to acquire new customers with sweet hardware/programming + and shortage of CSR"s (they just put on 14 new people in Calgary) = looong wait times.
Sirius Guy is offline  
post #633 of 633 (permalink) Old 2011-11-25, 02:28 AM
Join Date: Mar 2010
Location: BC Interior
Posts: 1,406
When I did finally get through (over an hour) I had a decent experience with a techie and we even discovered a few incorrect entries on my account from this past Spring. If the replacement pvr is indeed on its way and the errors in pvr serial numbers are all sorted out then then the hour wait will have been worth it.
gzink is online now  

Quick Reply

Register Now

In order to be able to post messages on the Canadian TV, Computing and Home Theatre Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome