Join Date: Feb 2009
Location: The Dandelion City
I only know what I've been told by CSRs after calling. I may not have needed to change plans but that was what worked after several days of wasted calls and disconnects. (It sounded like a fault in the phone system, not a human hangup.) Some SD CSRs are not at all familiar with VOD or how it works. One had me remove the RG6s and "rub the little wires." Good luck with that fixing VOD over internet. She didn't even have me check the network or server status. Wasted call.
It sounds like Shaw has no debugging scripts for VOD and CSRs have received little or no training. In addition, the real techs are now shielded from the public so trying to get a knowledgeable response is futile. It may have been that changing packages had a side effect that enabled VOD. If so I would like to know since switching to Digital Indulgence just put my monthly rate up by $5+. I tried Lite but is lacks our favourite channel.
I hate Shaw.
At 20 I had a good mind. At 40 I had money. At 60 I've lost my mind and my money. Oh, to be 20 again. --Scary