Friend tried, only get a small offer
Friend phoned Bell up today. He has been a Bell TV customer for 7+ years, averaging $55. + taxes a month all these years, and w/ 4 old style receivers on account. No contracts and no rentals so far.
He wants to get a HD PVR, and so he asked if there is any special offer, b/c Shaw has some offer, etc. Bell rep said can give 2 months worth of monthly credit, about $120. in total, and that's it, nothing more. Friend mentioned that he was going to buy an HD PVR from a store.
I don't know, but that doesn't sound like matching a new customer deal. A new customer buying a 9242 will get $300. programming credit, and either $100. discount at Bell store, or $150. Gift Card at London Drugs; all together a $400. to $450. discount, and my friend can only get less than $120., about 1/4 of a new customer offer.
Not sure how you guys did it, but it doesn't sound much retention to me. Not only that, the rep told my friend that "If you were going to cancel, make sure you gave us 30 days notice", when he asked if he could cancel, and asked his brother to activate a new account to enjoy the benefit, which the rep said "well, I guess in theory".