CRTC Wireless Code Allows Cancellation of Cell Phone Contracts After 2-Years

The new wireless code introduced by the CRTC on June 3rd enables Canadians to cancel their cell phone contracts after two years.

Before you call up your wireless provider, note that the code will apply to new contracts for cell phones and other personal mobile devices starting on December 2, 2013.

“Every day, Canadians rely on wireless devices while in their homes, at their jobs, at school or travelling abroad,” said Jean-Pierre Blais, Chairman of the CRTC. “The wireless code will contribute to a more dynamic marketplace by making it possible for Canadians to discuss their needs with service providers at least every two years.”

The Canadian Radio-television and Telecommunications Commission also puts a cap on extra data charges at $50/month as well as international data roaming charges at $100/month to prevent bill shock.

The wireless code also calls for cell phones to be unlocked after 90 days, or immediately if the customer has paid for the mobile device in full.

Also, a cooling off period has been introduced, which means you can return your phone within 15 days if you’ve changed your mind, providing you’ve stayed within certain usage limits. Another benefit is that you may accept or decline changes to the key terms of a fixed-term contract (i.e., two-year), and receive a contract that is easy to read and understand.

The wireless code, which applies to all service providers in Canada, was made possible through contributions from 5,000 Canadians, including consumers, who shared their views on an online discussion forum, in writing and at the public hearing held from February 11 to 15, 2013.

Visit www.crtc.gc.ca/wirelesscode for additional details.

Discuss this further in Digital Home’s Canadian Internet, Phone, TV and Wireless Service Providers forum.

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