New Mobile App from TELUS Allows Customers to Report Network Problems
TELUS has launched a Network Experience (TNE) app that allows customers to report network issues such as: dropped calls, failed call attempts, no service, poor voice quality or slow data speeds.
The free app is available for Android, iPhone or BlackBerry smartphones.
TELUS will use all customer feedback generated by the app to make network enhancements and incorporate ideas for future network build-outs, which will be reported through a News section. TELUS will also use survey data provided by customers to make service improvements.
“We are thrilled to be the first Canadian carrier to launch a dedicated app seeking direct customer feedback for network improvements,” said Brent Johnston, TELUS vice-president of mobility solutions. “Putting customers first is at the forefront of everything we do at TELUS and the TNE app is just another example of how we are listening to our customers to improve their overall experience.”
Discuss the new mobile TNE app at our Smartphone and Tablet forum.