CRTC and Rogers settle for $275,000 over automated calls

Rogers Communications and the CRTC have has reached a settlement over Rogers use of automated calling devices to sell more airtime to prepaid mobile phone customers.

“This latest investigation reinforces our commitment to protecting the privacy of consumers and educating businesses about their responsibilities,” said Masood Qureshi, the CRTC’s Senior Manager of Telemarketing Regulation.

Rogers did not admit fault with regard to its use of automated calling devices, however, after the CRTC contacted Rogers, the company said it would immediately stop making the calls without first obtaining their customer’s consent.

Rogers says it will also review its compliance policies to ensure ongoing adherence with the CRTC’s rules relating to automated calling devices and will make $275,000 in payments to several Canadian educational institutions.

The CRTC applies the Unsolicited Telecommunications Rules in order to reduce unwanted calls to Canadians. According to the established enforcement process, the CRTC can discuss corrective actions with telemarketers, which may lead to a settlement that includes a monetary penalty or monetary payment.

The regulator says the amount of Rogers’s payment is proportionate to its overall share of the prepaid mobile market. To date, the CRTC has collected over $1.8 million in penalties on behalf of the Receiver General for Canada in addition to over $740,000 in payments to post-secondary institutions.

Discuss in Digital Home’s Rogers High Speed Internet and Home Phone discussion forum.

Comments are closed.