Recalled computer systems still on-sale at Futureshop

Twelve days ago on January 31st, Intel announced it had discovered a problem with its Intel 6 Series Chipsets (codenamed Cougar Point) chipset which is expected to cause issues with about one in twenty computer systems powered by Intel’s Second Generation Core i5 and Core i7 quad core (codenamed Sandy Bridge) processors.

Intel immediately ceased production of the support chip and announced that it would begin shipping an updated version of the chipset to manufacturers in late February with full volume recovery in April.

In addition, Intel said it would work with customers to remove systems containing the new processors from retail shelves and accept returns from anyone wishing to return systems containing the faulty chipset.

The cost to Intel is expected to be $700 million.

This past Tuesday, Intel issued a statement saying it was resuming shipments of the Intel 6 Series Chipset for use only in PC system configurations that are not impacted by the design issue and that it now expects to begin shipping the corrected chipsets in mid-February.

Systems which are not impacted by the design issue are those used in “closed” notebook configuration and desktops with a SATA PCI-Express card pre-installed to provides additional SATA ports.

Advertised this week in the latest Futureshop flyer (effective February 11, 12:00AM (EST) 2011 to February 17, 2011) is the Gateway FX6850-47C which is on sale for $1,399, $200 off the regular price of $1,599. This computer contains a second generation Intel Core i7 2600 processor with Intel 6 Series Chipset which has been recalled.

Recalled System on sale at Futureshop from February 11th to 17th

Under Intel Guidelines, this system should not be sold therefore we urge Digital Home readers not to buy this product. In addition, we recommend any Canadian consumers who have purchased a computer system from Futureshop or Futureshop’s parent company Best Buy, containing a second generation Core i5 and Core i7 processor return it for a full refund.

Update: A store check by Digital Home of local Futureshop and Best Buy stores today found more systems containing the recalled chip sets still for sale.


11 Responses to “Recalled computer systems still on-sale at Futureshop”
  1. M Best says:

    They are also advertising a sale in their flyer for the DX 4850 model which Gateway just confirmed to me is also on the recall list.

  2. James Thompson says:

    Did you contact the company for a comment? Just having an article here is only going to reach a handful of people, the company should be made aware that they are selling a recalled item.

  3. Jeff Mitchell says:


    Even though I do shop there, my opinion of Future Shop has always been very low. My opinion is now a lot lower.

    What a bunch of ba***tards, to sell something they know is faulty.


  4. Mike R says:

    Has anyone actually walked into the store and asked for the product?

    Not to take away from the issue of it being wrong to sell a faulty product, but advertisements and flyer sales are planned by these companies are done months in advance, they most likely know of the situation and 1)have a different product to substitute 2) have an ad correction up in the store to make their clients aware that there is a known issue with the product.

    I have some free time tommorow so ill check my local store and report back if no one has done so already.

  5. Mike R says:

    Just saw the update on the bottom of the page, still going to check it out tommorow!

  6. Logan says:

    I thought that these P67-based desktops are still being sold since it only requires moving the HDD and optical drive connectors to the 6G ports. There is nothing else wrong with them.

    • Anonymous says:

      That would be fine for a laptop, but in a desktop you have the choice to use the defective ports and that’s just not fair to the consumer.