Rogers Cable customers upset about new Quickstart menu
Rogers Cable last week began the roll-out of its Quickstart menu to Digital Cable customers in Ontario.
The new menu, which Digital Home first told our readers about in November, is now spooling to select Rogers digital cables north and east of Toronto.
Provided the company does not encounter any implementation issues, customers in Toronto should see the new menuing system in coming weeks.
Early feedback from Digital Home readers using the Quickstart menu has been extremely negative. Readers complain that the new menu is more style than substance. Subscribers tell Digital Home, they would preferred that rather than adding a pretty new (see screenshots below) digital cable menu, Rogers should have invested in redesigning and improving its tired 2004 era Interactive program guide (IPG) with its 4:3 aspect ratio.
While a few readers have offered faint praise by saying the Quickstart menu was “not a bad start” and “I kind of like the feature”, the following is a sample of feedback Digital Home has received from our readers:
It’s utterly useless, and causes an extra click to get to the guide itself (which is nothing to brag about in the first place). – alandh
seems more of a downgrade to me. – shieze
The more I use this the more I am annoyed. – Eug
Is there any way to get rid of this “Quick Start” Garbage!!!! I’m already paying Rogers, I don’t need to be bombarded with Rogers advertising every time I want the program guide!
Plus having to press guide twice to get into the guide is not fun. Bring back the old way – realtycoon
it sucks i hate it. – actng
What a useless feature. Seems the marketing types had an idea that this might make you more likely to find/buy their On Demand offerings. All it means to me is an extra click to get to the IPG, which has not changed. – frankied
I absolutely despise this feature -dcomp11
The quick start menu is horrible. I wish there was a way to disable it. – craiger
I find it quite useless and annoying. – klondike
The following screenshots show the new Quickstart IPG.
Give us your thoughts on the Quickstart Menu in our Rogers Digital Cable forum.