CRTC takes telcos to task over paper billing fees

CRTC takes telcos to task over paper billing fees

by Christina Peden The CRTC is challenging Canadian telecommunications companies over their choice to charge customers additional fees for paper bills. The governmental body plans to host a meeting with telecommunications and broadcast companies to discuss its concerns regarding the fees. The CRTC conducted a fact-finding mission to delve into the issues surrounding paper billing fees and uncovered a wide variation between companies and how they approach...


Government launches program to bring high-speed internet to 280,000 more Canadian households

Government launches program to bring high-speed internet to 280,000 more Canadian households

by Christina Peden Industry Canada has announced a plan to bring high-speed internet to 280,000 Canadian households currently without internet or with slower access. The program, dubbed Connecting Canadians, will extend access to broadband internet at speeds of at least 5 Mbps to 98 percent of Canadian households, particularly under-served rural and remote communities. The government is investing $305 million over the next three years to ensure a...


Bell expands 4G wireless service to small communities in Atlantic Canada

Bell expands 4G wireless service to small communities in Atlantic Canada

Bell has announced that 52 communities across Nova Scotia, PEI, New Brunswick and Newfoundland & Labrador will have access to the telecomm provider’s 4G LTE wireless network by the end of the year. By the end of 2015, Bell says that more than 100 Atlantic Canadian communities will be on the 4G network. Bell’s LTE network already covers 81% of the national population, including major centres in the Atlantic provinces. The company hopes to increase...


Rogers cuts hundreds of jobs as part of drastic restructuring plan

Rogers cuts hundreds of jobs as part of drastic restructuring plan

by Christina Peden Rogers confirmed yesterday that they have cut “several hundred” middle managements jobs across Canada, along with 15% of executive positions at the vice president level and above. Rogers CEO Guy Laurence in May announced a new plan for the company, dubbed Rogers 3.0, in a bid to overhaul the customer service process and win back consumer confidence in the telecommunications giant.  Laurence admitted at the time that the company...


Canadians pay more for mobile service than other G7 nations: report

Canadians pay more for mobile service than other G7 nations: report

by Christina Peden Canadians pay higher prices for mobile service compared to their international peers, a new report shows. The study, commissioned by Industry Canada and the CRTC, reveals that the heaviest users of mobile services — those that pay for voice, text and data — saw price decreases of 27 per cent to just under $80 per month. However, those that have a ‘no-frills’ voice-only mobile plan saw a rate increase of 16 per cent to almost...


1 in 5 Canadians have ditched their landlines for cell phones

1 in 5 Canadians have ditched their landlines for cell phones

by Christina Peden The landline is beginning to go the way of the dinosaur, according to a new Statistics Canada report.  In 2013, 21% of Canadian households had eschewed their landlines in favour of their mobile, up from 13% in 2010. Unsurprisingly, cell phone-only households is most prominent among the under 35 set, with 60% reporting they use a cell phone exclusively. This shows a steady increase — the numbers are up from 39% in 2010 and 26%...


No “Netflix Tax”, company cautions CRTC

No “Netflix Tax”, company cautions CRTC

by Christina Peden Netflix is warning the CRTC against imposing a tax on the American online streaming giant because they say they do plenty of business in Canada.  Meanwhile, the CBC is calling for Netflix Canada to subsidize the production of Canadian content. Imposing a ‘Netflix tax’ could “make it more difficult for Netflix to offer access to [its] content at the same affordable rate,” said a company representative in a submission to...


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Digital Forum Spotlight

Fido rolling out LTE network this summer

Fido rolling out LTE network this summer

During the course of this summer, Fido customers will start being able to access LTE throughout Canada. This will begin in Vancouver, Calgary, Toronto, Ottawa, Montreal, St.John’s, and their surrounding areas.. By the end of 2012 it should also include Moncton, Trois-Rivières, Sherbrooke, Québec City, Kingston, Ajax, Pickering, Oshawa, Oakville, Burlington, Hamilton, St. Catharines, Niagara, Windsor, Cambridge, Kitchener, Waterloo, Guelph, London, Barrie, Sudbury, Saskatoon, Regina, Winnipeg, Edmonton, Kelowna, Abbotsford and Victoria. It looks like at launch Fido will be offering an LTE Hotspot device, with LTE compatible smartphones launching later in the year. “We are thrilled to offer the benefits of LTE network technology to Fido customers this year,” said Steven Sarfin, senior director of marketing, Fido Solutions. “Our focus at Fido has always been on providing the best value to our customers. With data plans starting from $10/month, affordable LTE service is a perfect complement to the exclusive FidoADVANTAGE programs like FidoTRADE™,...


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